FAQ

We specialize in fun entertainment products including:

• Chibi figures and collectibles
• Disguises and accessories
• Musicals and show merchandise
• Recreational games and activities
• Remote control vehicles
• Ride-on toys
• Table games and board games

We carry brands like FUNKO, ASMODEE, and Ninco.

We offer products for various age groups. Each product listing includes recommended age information. Some items like Chibi figures and table games are great for teens and adults, while ride-on toys and some remote control items are perfect for younger users under supervision.

You can create an account during checkout by selecting “Create Account” after entering your email address. Having an account lets you track orders, save your preferences, and check out faster next time!

Click “Forgot Password” on the login page and enter your email address. We’ll send you a link to reset your password securely.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through encrypted connections.

Absolutely! We use industry-standard SSL encryption to protect all your transactions. We never store your full payment details on our servers.

We offer two great shipping methods:

• Standard Shipping (£12.95) – Processed in 1-2 business days and delivered via DHL/FedEx within 10-15 days after dispatch (perfect for game nights!)
• Free Shipping – For orders over £50, shipped via EMS arriving within 15-25 days after dispatch

🎯 Pro Tip: Order by 2pm GMT for same-day processing on weekdays!

Yes! We ship worldwide to bring the fun to you, excluding some remote areas in Asia and other locations. Our global network ensures your recreational goodies arrive safely wherever you are.

Once your Chibi figures or table games are dispatched, we’ll send you a tracking number via email. You can use this to follow your package’s journey from our Birmingham shop to your doorstep!

We want you to be completely happy with your purchase. If anything isn’t right, you have 15 days from delivery to contact us about returns. Items must be in original condition with all packaging.

Email our friendly customer service team at [email protected] with your order number and details about the item you wish to return. We’ll guide you through the simple process.

Once we receive your returned item, we’ll process your refund within 5 business days. The time it takes for the refund to appear in your account depends on your payment method (typically 3-10 additional business days).

Our team is always happy to help! You can reach us at:

• Email: [email protected]
• Postal Address: 13 Hurst St, Birmingham, GB B3H 3PB

We aim to respond to all inquiries within 24 hours on business days.