Last Updated: [Insert Date]

Welcome to EnjoyGameShop (“we”, “us”, or “our”), your trusted destination for Chibi figures, musical merchandise, table games, and more delightful products. We are committed to protecting your privacy while providing a fun and secure shopping experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website enjoygameshop.com.

By using our website, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our website.

1. Information We Collect

We collect several types of information to provide and improve our services:

Personal Information

  • Contact Details: Name, email address, phone number, shipping/billing address
  • Payment Information: Credit/debit card details (processed securely via our payment gateway), PayPal account information
  • Account Information: Username, password (hashed), preferences, purchase history

Non-Personal Information

  • Device Information: IP address, browser type, operating system
  • Usage Data: Pages visited, time spent, click patterns, products viewed
  • Location Data: General geographic location (country/city level) for shipping and tax purposes

2. How We Use Your Information

We use the collected information for the following purposes:

  • Process and fulfill your orders for Chibi figures, musicals merchandise, table games, and other products
  • Provide secure payment processing through our encrypted payment gateway
  • Communicate about orders, shipments, and customer service inquiries
  • Improve our website, product offerings, and customer experience
  • Send marketing communications (only with your consent)
  • Prevent fraud and enhance security
  • Comply with legal obligations

3. Data Sharing and Disclosure

We value your privacy and only share information when necessary:

Service Providers

We may share information with trusted third parties who assist us in:

  • Payment processing (Visa, MasterCard, JCB, PayPal)
  • Shipping and delivery services
  • Website hosting and analytics
  • Marketing services (only with your consent)

Legal Requirements

We may disclose information if required by law or in response to valid requests by public authorities.

Business Transfers

In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the transaction.

4. Data Storage and Security

We implement robust security measures to protect your information:

  • All payment transactions are encrypted using 256-bit SSL technology
  • We never store complete payment card details on our servers
  • Regular security audits of our systems
  • Secure servers located in the European Union
  • Data retention only as long as necessary for the purposes collected

5. Your Rights

You have certain rights regarding your personal information:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data (subject to legal requirements)
  • Restriction: Request restriction of processing
  • Objection: Object to certain processing activities
  • Data Portability: Receive your data in a structured format
  • Withdraw Consent: Withdraw previously given consent

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience:

Essential Cookies

Required for basic functionality (e.g., shopping cart, secure checkout)

Analytics Cookies

Help us understand how customers use our site to improve our offerings

Marketing Cookies

Used with your consent to show relevant ads for products like Chibi figures or musical merchandise

You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

7. International Data Transfers

As we serve customers worldwide (excluding some remote areas), your data may be transferred to and processed in countries outside your own. We ensure appropriate safeguards are in place for such transfers.

8. Children’s Privacy

Our website is not directed to children under 16. We do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date at the top indicates when revisions were made. We encourage you to review this policy regularly.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

EnjoyGameShop
13 Hurst St, Birmingham, GB B3H 3PB
Email: [email protected]