Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users aged 18+ or minors with parental consent. By using EnjoyGameShop, you confirm you have legal capacity to enter binding contracts.

1.2 Intellectual Property Rights

All content (logos, product images, descriptions) is property of EnjoyGameShop or our partners (FUNKO, ASMODEE, Ninco). Unauthorised use may violate copyright and trademark laws.

2. Products and Services

2.1 Product Descriptions

We sell:

• Collectible Chibi figures
• Disguises and roleplay accessories
• Musical merchandise
• Recreational games and toys
• Remote control vehicles
• Ride-on toys
• Table games and puzzles

We strive for accurate product representations but cannot guarantee colour fidelity due to screen differences.

2.2 Product Availability

All items are subject to availability. We may limit quantities and cancel orders if stock is insufficient.

3. Ordering Process

3.1 Placing Orders

By placing an order, you make an offer to purchase subject to these terms. Order confirmation emails do not constitute acceptance.

3.2 Order Acceptance

We reserve the right to refuse orders for any reason, including suspected fraudulent activity or incorrect pricing.

4. Pricing and Payment

4.1 Prices

All prices are in GBP (£) and include VAT where applicable. We may adjust prices without notice, but changes won’t affect confirmed orders.

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You authorise us to charge the full amount to your selected payment method upon order confirmation.

5. Shipping and Delivery

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends/holidays).

5.2 Shipping Options

• Standard Shipping: £12.95 via DHL/FedEx (10-15 business days after dispatch)
• Free Shipping: Orders over £50 via EMS (15-25 business days after dispatch)

5.3 Delivery Areas

We ship worldwide except to certain Asian regions and remote areas. Customers are responsible for any customs fees.

5.4 Delivery Issues

Report non-delivery within 30 days of expected delivery date. We’ll investigate but cannot guarantee resolution for lost packages.

6. Returns and Refunds

6.1 Return Policy

You may return most items within 15 days of receipt if:

• Item is unused and in original condition
• Original packaging is intact
• You provide proof of purchase

6.2 Non-Returnable Items

We cannot accept returns for:

• Opened table games (tampering prevention)
• Used disguises/accessories (hygiene reasons)
• Digital/downloadable content

6.3 Return Process

1. Email [email protected] within 15 days
2. Receive Return Merchandise Authorization (RMA)
3. Ship item to our Birmingham address with RMA clearly marked

Customers bear return shipping costs unless the return results from our error.

6.4 Refunds

Approved refunds are processed within 5 business days to the original payment method. Allow additional time for your bank to process.

7. User Responsibilities

• Provide accurate personal and payment information
• Ensure delivery address is correct
• Inspect deliveries promptly and report issues within 15 days
• Comply with all applicable laws regarding product use
• Not resell products for commercial purposes without authorisation

8. Limitation of Liability

EnjoyGameShop’s liability is limited to the order value. We’re not liable for:

• Indirect or consequential losses
• Incorrect product use
• Events beyond our reasonable control
• Third-party actions (carriers, payment processors)

9. Privacy and Data Protection

Your personal data is processed according to our Privacy Policy, which forms part of these Terms.

10. General Provisions

10.1 Governing Law

These Terms are governed by English law. Disputes will be settled in English courts.

10.2 Changes to Terms

We may update these Terms. Continued use after changes constitutes acceptance.

10.3 Contact Information

For questions:

EnjoyGameShop
13 Hurst St, Birmingham, GB B3H 3PB
Email: [email protected]